"Cisco Systems Inc., Polycom Inc. (Plantronics), Avaya Inc., NEC Corporation, Ringcentral Inc., 8x8 Inc., Vidyo Inc. (Enghouse Systems Limited), Arkadin Cloud Communications (NTT), Alcatel Lucent Enterprise International, Dialpad Inc., Mitel Network Communications, Verizon Communications Inc., AT&T Inc., West Corporation, BT Group, and Comcast Corporation [Description of the Report] The managed communication services Managed service providers can make communication systems work better and offer a lot of value for a low price. The spread of technologies like mobility, cloud computing, and big data across a variety of industry sectors is driving up demand for managed communication services.

Highlights Unified communications have emerged as a cost-effective option for retailers, healthcare, BFSI, and other businesses. The market for unified communications has historically been dominated by individual products. Before, organizations picked individual items to address specific issues. For instance, businesses purchased PBX and voicemail for telephony services, team rooms for collaboration, portals for organizational information sharing, and email servers for messaging. Based on the collaboration stack's capabilities and integration, customers are now making strategic technology decisions to deploy unified communications and collaboration environments.
Various partnerships between vendors are proving to boost market expansion. For instance, Synoptek announced in July 2021 that it would acquire Juxto's direct real-time communications (RTC) business clients and establish a Real-Time Communications Practice that would combine the capabilities of both companies. A voice communication solution that meets or exceeds the most stringent client requirements is provided by Synoptek's global experience as an IT integrator and Juxto's North American carrier-grade network designed specifically for Teams Voice delivery.
Cloud-based phone and communications services will be available to medium-sized businesses through CenturyLink's upcoming Engage portfolio. CenturyLink s Draw in arrangement empowers associations to exploit the advantages of cloud-based correspondences administrations by utilizing either their own or CenturyLink s availability or both. The service is currently available to business customers in all 50 states.
The COVID-19 mandates for remote work are providing service providers with an unprecedented opportunity to promote software-based communications as a key enabler of business continuity and demonstrate the adaptability of communication services in terms of capacity adjustments and service delivery (no matter where they are). Market expansion is anticipated to be aided by this trend. A report highlighting the virus's impact on Voxbone's network was recently published. The study says that businesses are looking for ways to reduce the risks of things like group gatherings and the commute to work because of COVID-19, which has led to a huge rise in demand for cloud communications.
Key Market Trends VoIP Holds a Significant Share of the Market The rapid growth of the Bring Your Own Device (BYOD) trend and other mobility solutions is anticipated to further propel the adoption of communication solutions like VoIP. In this new era of flexibility and network accessibility for employees working for a variety of organizations worldwide, bring your own device (BYOD) has emerged as a significant trend, increasing workplace productivity as IT and other industries invest in infrastructure strengthening. Cisco claims that businesses with a BYOD policy save an average of USD 350 per employee per year.
AI will continue to gain momentum as a VoIP trend for 2021, according to HubSpot, Inc. Based on agent proficiency, urgency, and skill set, VoIP service providers will be better at identifying and assigning incoming communications. Using biometric indicators, some AI can even detect voice inauthenticity and prevent fraud. Nuance claims that as part of a larger fraud detection system that makes use of a collection of known fake voices, it provides anti-fraud speech measures to 85% of Fortune 500 companies.
However, in recent times, VoIP-related security breaches have made headlines. For instance, several prominent WhatsApp accounts were the target of a cyberattack, which could simply contact the victims to install malware on their phones and steal data. They didn't even have to pick up the phone, and the phone's record often didn't show the calls.
One of the most important VoIP trends for 2021 is the integration of larger sales and support stacks with VoIP services. Think about how the platform will work with your other products when choosing the best VoIP service for your business.
Europe is Expected to Experience Significant Growth The expanding applications of UC&C in the retail sector is the primary driver of market expansion in Europe. In order to keep customers coming back, UK retailers want to get them to interact with them in-store. Before ambiance, which is driving the adoption of communication services, they must provide a convenient and frictionless in-store experience with the added benefit of knowledgeable sales staff who can explain product offerings and the top preference of in-store customers.
Major players like 8x8, a US-based company that is one of the largest UCaaS providers with more than 1 million users, have expanded significantly in the European market after making two acquisitions of UK-based businesses. The retail industry in the United Kingdom has the potential to grow.
Customers and carriers are migrating to Internet protocol connectivity services as a result of the country's carriers' efforts to end integrated services digital network services. The adoption of next-generation business communication solutions like hosted private branch exchange (PBX) and UCaaS solutions is being driven by this significant shift.
Partnerships are also taking place in the market, which is helping to raise awareness of the solutions. Damovo, a leading provider of ICT-managed services and solutions, took over some of Atos' unified communications and collaboration activities in Belgium, Luxembourg, Sweden, and Finland in July 2020. The organization empowers a quicker reaction to the rising interest for creative UC arrangements in the endeavor area and is essential for Atos' worldwide desire to develop its piece of the pie for its UCC portfolio through circuitous channel accomplices.
Landscape of Competition There is a lot of competition in the market for managed communication services. Launching new products, spending a lot of money on R&D, forming partnerships and buying businesses, etc., are the most important growth strategies that businesses use to stay competitive. Some recent developments include Verizon's decision to add Fortinet Secure SD-WAN and Verizon Software-Defined Secure Branch to its global SD-WAN offering in October 2021. Masergy, a managed SD-WAN service provider, has added Cisco's renowned Webex video conferencing solution to its unified communications-as-a-service offerings in February 2021. The system is intended to provide enterprises with a converged networking and security solution "in-a-box" to connect and protect hybrid and remote workforces. Webex and Masergy's existing unified communications platform are combined into a single application that connects to Fortinet's SD-WAN and SASE services.