The global technical support outsourcing market size was US$ 44.35 billion in 2021. The global technical support outsourcing market size is forecast to reach US$ 80.2 billion by 2030, growing at a compound annual growth rate (CAGR) of 6.8% during the forecast period from 2022 to 2030.

Outsourcing technical assistance entails enlisting the help of a third-party service provider who specializes in customer service or technical support. It can accomplish in many ways, including through the employment of an outsourced call center, the hiring of an in-house team, or the use of software that gives an automated answer. Because of the numerous advantages, many organizations prefer to outsource technical help rather than hire an in-house team. Companies that outsource their tech assistance save money and time because the third-party vendor has already resolved client issues.

Factors Influencing Market Growth
The rising demand for electronic billing, digital payment systems, and supporting electronic health data records fuels the global market growth.
The rising adoption of advanced IT infrastructure and increasing demand for outsourced IT solutions are forecast to offer lucrative opportunities for the global market during the forecast period.
The danger of data loss and data theft of customer databases across various end markets may slow down the overall market growth.

Impact Analysis of COVID-19
The COVID-19 pandemic had a positive impact on the global market. Since the outbreak of COVID-19, businesses have been increasingly adopting cloud services, which had generated a favorable market scenario for the expansion of the IT outsourcing market, as these businesses frequently outsource maintenance and development work to third parties.

Regional Analysis
North America garnered the major market share in 2021 and is forecast to hold a major share during the forecast period. As a result of the strong existence of technological pioneers such as IBM Corporation and Worldwide Call Centers, Inc. In addition, the growing adoption of cloud-based outsourcing solutions in various sectors boosts the market growth in the region.

The Asia Pacific region is forecast to have significant growth during the forecast period. As a result of the growing adoption of technical support outsourcing in the IT & automotive sectors. In addition, the rising adoption of advanced technology and growing call center services fuel the market growth in the region.

Leading Competitors
The leading prominent companies profiled in the global technical support outsourcing market are:
Accenture PLC
Aegis Limited
Collabera Incorporated
Computer Generated Solutions, Incorporated
Essentiel Outsourcing
Flatworld Solutions Pvt. Limited
Genpact
HCL Technologies
IBM Corporation
Infosys Limited
Invensis Technologies Pvt. Limited
Qcom Outsourcing Limited
StarTek Incorporated
Suma Soft
Support.com, Incorporated
Tata Consultancy Services Limited
Wipro Limited
Worldwide Call Centers, Incorporated
Other Prominent Players

Scope of the Report
The global technical support outsourcing market segmentation focuses on Service, Industry, and Region.
Segmentation based on Service
Customer Acquisition
o Delivery & Installation
o Warranty
o Post Sales Service
Call Centre Services
Email Support
Live Chat Support
Others
Segmentation based on Industry
Manufacturing & Automotive
Education
Energy & Utilities
BFSI
Retail & E-commerce
IT & Telecommunication
Media & Entertainment
Logistics & Supply Chain
Healthcare & Pharmaceuticals
Others
Segmentation based on Region
North America
The U.S.
Canada
Mexico
Europe
Western Europe
The UK
Germany
France
Italy
Spain
Rest of Western Europe
Eastern Europe
Poland
Russia
Rest of Eastern Europe
Asia Pacific
China
India
Japan
Australia & New Zealand
ASEAN
Rest of Asia Pacific
Middle East & Africa (MEA)
UAE
Saudi Arabia
South Africa
Rest of MEA
South America
Brazil
Argentina
Rest of South America

Meta Title: Technical Support Outsourcing Market Size, Share, Insight and Forecast 2022 To 2030
Meta Description: Global Technical Support Outsourcing Market is projected to reach US$ 80.2 billion by end of 2030 from US$ 44.35 billion in 2021, at a CAGR of 6.8%
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