EBPP can be defined as provision of billing information through electronic media to the end customers, while offering requisite electronic payment options in order to facilitate swift settlement Originally created by the Council for Electronic Billing and Payment of the National Automated Clearing House Association, the EBPP model is a type of electronic billing, wherein billers create electronic bills for customers to view and pay the bills using an electronic medium (Internet). Also termed e-billing or e-invoicing, EBPP solutions are being commonly used by utility, financial services and telecom companies. Unlike paper bills and statements that are capable of providing static and one-way communication, electronic bill presentment and payment (EBPP) allows interactive, personalized and real-time delivery of statements and bills. The implementation of EBPP systems ensures automation, streamlining and management of bill payment processes.

The technology has the ability to cut down cost and saves time for payments processing, eliminating the need to use paper mails and enhance marketing capabilities in an intensely competitive marketplace. Further, cost of customer service is also reduced as instances of errors are relatively low in electronic transactions when compared to paper-based transactions. The technology can also ensure settlement of disputes through the presentation of interactive bills and by reducing telephonic conversations. Amid the COVID-19 crisis.

A key factor driving growth in the EBPP market is the convenience offered by the technology. Driven by the high level of convenience it offers to consumers, while enabling business establishments to cut down on bill dispatch, EBPP services are increasingly favored by customers as well as businesses alike. Mobility is the new buzzword among technology savvy smartphone oriented young adults. Growing emphasis on any-time convenience, transparency in transactions, simplicity in use, safe and secure time-saving options are fueling adoption of e-billing. EBPP enables customers to exercise better control over the billing process and ensures faster and secured payment of bills. E-billing is widely being appreciated by consumers, as the technology contributes significantly in protecting the environment by allowing consumers to shift towards paperless bills.

Market Segmentation
By EBPP Type
Biller-Direct EBPP
Consolidated EBPP
By Bill Type
Phone Bills
Electric Bill Payment
Gas Bill Payment
Other Expenses (DTH, Entertainment etc.)
By Payment Channel
Mobile apps and wallets
Websites
Interactive Voice Response (IVR)
Kiosk
Others
By Industry
FMCG & F&B
BFSI
IT & Telecom
Retail
HoReCa & QSRs
Healthcare
Apparel and Footwear
Media & Entertainment
Manufacturing
Education
Others

Key players
ACI Worldwide Inc.
Bottomline Technologies, Inc.
Communications Data Group, Inc.
CSG Systems International, Inc.
CyberSource Corporation
ebpSource Limited (UK)
eBillingHub
Enterprise jBilling Software Ltd.
Fiserv, Inc.
FIS
Jack Henry & Associates, Inc.
Jopari Solutions, Inc.
MasterCard
Pagero AB
PayPal, Inc.
SIX Payment Services Ltd.
Sorriso Technologies, Inc.
Striata
Other Prominent Players