Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Contact centre as a service market, by Function, 2019-2027 (USD Billion)
1.2.2. Contact centre as a service market, by Enterprise Size, 2019-2027 (USD Billion)
1.2.3. Contact centre as a service market, by End use, 2019-2027 (USD Billion)
1.2.4. Contact centre as a service market by Region, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Contact centre as a service market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Contact centre as a service market Dynamics
3.1. Contact centre as a service market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Increasing need to improve customer experience
3.1.1.2. Benefits including flexibility, scalability, and lower cost
3.1.2. Market Restraint
3.1.2.1. Rising concerns of data security
3.1.3. Market Opportunities
3.1.3.1. Adoption of work from home and remote work policies
Chapter 4. Global Contact centre as a service market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Contact centre as a service market, by Function
5.1. Market Snapshot
5.2. Global Contact centre as a service market by Type , Performance - Potential Analysis
5.3. Global Contact centre as a service market Estimates & Forecasts by Type 2018-2027 (USD Billion)
5.4. Contact centre as a service market, Sub Segment Analysis
5.4.1. Interactive Voice Response (IVR)
5.4.2. Multichannel
5.4.3. Automatic Call Distribution
5.4.4. Computer Telepathy Integration
5.4.5. Reporting and Analytics
5.4.6. Workforce Optimization
5.4.7. Customer Collaboration
5.4.8. Others
Chapter 6. Global Contact centre as a service market, by Enterprise Size
6.1. Market Snapshot
6.2. Global Contact centre as a service market by Application, Performance - Potential Analysis
6.3. Global Contact centre as a service market Estimates & Forecasts by Application 2018-2027 (USD Billion)
6.4. Contact centre as a service market, Sub Segment Analysis
6.4.1. Small and medium Enterprise
6.4.2. Large Enterprise
Chapter 7. Global Contact centre as a service market, by End Use
7.1. Market Snapshot
7.2. Global Contact centre as a service market by End use, Performance - Potential Analysis
7.3. Global Contact centre as a service market Estimates & Forecasts by End use 2018-2027 (USD Billion)
7.4. Contact centre as a service market, Sub Segment Analysis
7.4.1. BFSI
7.4.2. IT and Telecommunication
7.4.3. Government
7.4.4. Healthcare
7.4.5. Consumer Goods and Retail
7.4.6. Travel and Hospitality
7.4.7. Media and Entertainment
7.4.8. Others
Chapter 8. Global Contact centre as a service market, Regional Analysis
8.1. Contact centre as a service market, Regional Market Snapshot
8.2. North America Contact centre as a service market
8.2.1. U.S. Contact centre as a service market
8.2.1.1. Type breakdown estimates & forecasts, 2018-2027
8.2.1.2. Application breakdown estimates & forecasts, 2018-2027
8.2.1.3. End use breakdown estimates & forecasts, 2018-2027
8.2.2. Canada Contact centre as a service market
8.3. Europe Contact centre as a service market Snapshot
8.3.1. U.K. Contact centre as a service market
8.3.2. Germany Contact centre as a service market
8.3.3. France Contact centre as a service market
8.3.4. Spain Contact centre as a service market
8.3.5. Italy Contact centre as a service market
8.3.6. Rest of Europe Contact centre as a service market
8.4. Asia-Pacific Contact centre as a service market Snapshot
8.4.1. China Contact centre as a service market
8.4.2. India Contact centre as a service market
8.4.3. Japan Contact centre as a service market
8.4.4. Australia Contact centre as a service market
8.4.5. South Korea Contact centre as a service market
8.4.6. Rest of Asia Pacific Contact centre as a service market
8.5. Latin America Contact centre as a service market Snapshot
8.5.1. Brazil Contact centre as a service market
8.5.2. Mexico Contact centre as a service market
8.6. Rest of The World Contact centre as a service market
Chapter 9. Competitive Intelligence
9.1. Top Market Strategies
9.2. Company Profiles
9.2.1. Cisco Systems, Inc
9.2.1.1. Key Information
9.2.1.2. Overview
9.2.1.3. Financial (Subject to Data Availability)
9.2.1.4. Product Summary
9.2.1.5. Recent Developments
9.2.2 Genesys

9.2.3 Five9

9.2.4 8*8 Inc.

9.2.5 NICE Ltd.

9.2.6 3CLogic

9.2.7 Oracle Corporation

9.2.8 Avaya Inc.

9.2.9 Mitel Networks

9.2.10 Evolve IP LLC.
Chapter 10. Research Application
10.1. Research Application
10.1.1. Data Mining
10.1.2. Analysis
10.1.3. Market Estimation
10.1.4. Validation
10.1.5. Publishing
10.2. Research Attributes
10.3. Research Assumption