Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Customer Care BPO Market, by Region, 2019-2027 (USD Billion)
1.2.2. Customer Care BPO Market, by Solution, 2019-2027 (USD Billion)
1.2.3. Customer Care BPO Market, by Application, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Care BPO Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Care BPO Market Dynamics
3.1. Customer Care BPO Market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Growing market value of BPO globally
3.1.1.2. Increase in the requirement for 24*7 services to improve organizational efficiency
3.1.2. Market Restraint
3.1.2.1. Threat of new companies entering the market
3.1.2.2. Rising data security concerns including internal security lapses
3.1.3. Market Opportunities
3.1.3.1. Growing investment by the industries which require BPO services
3.1.3.2. Improvement of IT infrastructure
Chapter 4. Global Customer Care BPO Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Care BPO Market, by Solution
5.1. Market Snapshot
5.2. Global Customer Care BPO Market by Solution, Performance - Potential Analysis
5.3. Global Customer Care BPO Market Estimates & Forecasts by Solution 2018-2027 (USD Billion)
5.4. Customer Care BPO Market, Sub Segment Analysis
5.4.1. Onshore Outsourcing
5.4.2. Offshore Outsourcing
Chapter 6. Global Customer Care BPO Market, by Application
a. Market Snapshot
6.1. Global Customer Care BPO Market by Application, Performance - Potential Analysis
6.2. Global Customer Care BPO Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
6.3. Customer Care BPO Market, Sub Segment Analysis
6.3.1. Telecom & IT
6.3.2. BFSI
6.3.3. Healthcare & Life Sciences
6.3.4. Government & Public
6.3.5. Retail & Consumer Goods
6.3.6. Others
Chapter 7. Global Customer Care BPO Market, Regional Analysis
7.1. Customer Care BPO Market, Regional Market Snapshot
7.2. North America Customer Care BPO Market
7.2.1. U.S. Customer Care BPO Market
7.2.1.1. Solution breakdown estimates & forecasts, 2018-2027
7.2.1.2. Application breakdown estimates & forecasts, 2018-2027
7.2.2. Canada Customer Care BPO Market
7.3. Europe Customer Care BPO Market Snapshot
7.3.1. U.K. Customer Care BPO Market
7.3.2. Germany Customer Care BPO Market
7.3.3. France Customer Care BPO Market
7.3.4. Spain Customer Care BPO Market
7.3.5. Italy Customer Care BPO Market
7.3.6. Rest of Europe Customer Care BPO Market
7.4. Asia-Pacific Customer Care BPO Market Snapshot
7.4.1. China Customer Care BPO Market
7.4.2. India Customer Care BPO Market
7.4.3. Japan Customer Care BPO Market
7.4.4. Australia Customer Care BPO Market
7.4.5. South Korea Customer Care BPO Market
7.4.6. Rest of Asia Pacific Customer Care BPO Market
7.5. Latin America Customer Care BPO Market Snapshot
7.5.1. Brazil Customer Care BPO Market
7.5.2. Mexico Customer Care BPO Market
7.6. Rest of The World Customer Care BPO Market
Chapter 8. Competitive Intelligence
8.1. Top Market Strategies
8.2. Company Profiles
8.2.1. Teleperformance SA
8.2.1.1. Key Information
8.2.1.2. Overview
8.2.1.3. Financial (Subject to Data Availability)
8.2.1.4. Product Summary
8.2.1.5. Recent Developments
8.2.2. Concentrix
8.2.3. Atento
8.2.4. Star Trek Inc.
8.2.5. Arvato
8.2.6. TeleTechHoldings
8.2.7. Serco
8.2.8. Acticall (Sitel)
8.2.9. West Corporation
8.2.10. Webhelp
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes
9.3. Research Assumption