Table of Contents
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
1.2.1. Customer Engagement Solutions Market, by Region, 2020-2028 (USD Million)
1.2.2. Customer Engagement Solutions Market, by Component, 2020-2028 (USD Million)
1.2.3. Customer Engagement Solutions Market, by Deployment Mode, 2020-2028 (USD Million)
1.2.4. Customer Engagement Solutions Market, by Verticals, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Engagement Solutions Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Engagement Solutions Market Dynamics
3.1. Customer Engagement Solutions Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Growth of eCommerce and mCommerce industry
3.1.1.2. Increasing investments in Artificial Intelligence (AI)
3.1.2. Market Challenges
3.1.2.1. Data security and privacy concerns
3.1.2.2. Complexities to synchronize data between customer engagement solutions and other technology
3.1.3. Market Opportunities
3.1.3.1. Increasing applicability of Big Data and Machine Learning
3.1.3.2. Rising emphasis on delivering enhanced omnichannel customer engagement
Chapter 4. Global Customer Engagement Solutions Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 market scenario
Chapter 6. Global Customer Engagement Solutions Market, by Component
6.1. Market Snapshot
6.2. Global Customer Engagement Solutions Market by Component, Performance - Potential Analysis
6.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Component, 2018-2028 (USD Million)
6.4. Customer Engagement Solutions Market, Sub Segment Analysis
6.4.1. Solutions
6.4.2. Services
Chapter 7. Global Customer Engagement Solutions Market, by Deployment Mode
7.1. Market Snapshot
7.2. Global Customer Engagement Solutions Market by Deployment Mode, Performance - Potential Analysis
7.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Deployment Mode, 2018-2028 (USD Million)
7.4. Customer Engagement Solutions Market, Sub Segment Analysis
7.4.1. On-premise
7.4.2. Cloud
Chapter 8. Global Customer Engagement Solutions Market, by Verticals
8.1. Market Snapshot
8.2. Global Customer Engagement Solutions Market by Verticals, Performance - Potential Analysis
8.3. Global Customer Engagement Solutions Market Estimates & Forecasts by Verticals, 2018-2028 (USD Million)
8.4. Customer Engagement Solutions Market, Sub Segment Analysis
8.4.1. Banking, Financial Services, and Insurance
8.4.2. Telecom and IT
8.4.3. Retail and Consumer Goods
8.4.4. Media and Entertainment
8.4.5. Others
Chapter 9. Global Customer Engagement Solutions Market, Regional Analysis
9.1. Customer Engagement Solutions Market, Regional Market Snapshot
9.2. North America Customer Engagement Solutions Market
9.2.1. U.S. Customer Engagement Solutions Market
9.2.1.1. Component breakdown estimates & forecasts, 2018-2028
9.2.1.2. Deployment Mode breakdown estimates & forecasts, 2018-2028
9.2.1.3. Verticals breakdown estimates & forecasts, 2018-2028
9.2.2. Canada Customer Engagement Solutions Market
9.3. Europe Customer Engagement Solutions Market Snapshot
9.3.1. U.K. Customer Engagement Solutions Market
9.3.2. Germany Customer Engagement Solutions Market
9.3.3. France Customer Engagement Solutions Market
9.3.4. Spain Customer Engagement Solutions Market
9.3.5. Italy Customer Engagement Solutions Market
9.3.6. Rest of Europe Customer Engagement Solutions Market
9.4. Asia-Pacific Customer Engagement Solutions Market Snapshot
9.4.1. China Customer Engagement Solutions Market
9.4.2. India Customer Engagement Solutions Market
9.4.3. Japan Customer Engagement Solutions Market
9.4.4. Australia Customer Engagement Solutions Market
9.4.5. South Korea Customer Engagement Solutions Market
9.4.6. Rest of Asia Pacific Customer Engagement Solutions Market
9.5. Latin America Customer Engagement Solutions Market Snapshot
9.5.1. Brazil Customer Engagement Solutions Market
9.5.2. Mexico Customer Engagement Solutions Market
9.6. Rest of The World Customer Engagement Solutions Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Avaya
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. IBM Corporation
10.2.3. Microsoft Corporation
10.2.4. NICE Systems
10.2.5. Oracle Corporation
10.2.6. SAP SE
10.2.7. Zendesk
10.2.8. Pegasystems
10.2.9. Verint Systems
10.2.10. eGain Corporation
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption