Report

Global Contact Center as a Service Market Size study, By Offering, By Organization Size, By End Use Industry, and Regional Forecasts 2022-2028

  • Publish Date: Sep,2022
  • Report ID: QI037
  • Page : 200
  • Report Type : PDF (Email)
Table of Contents
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Million)
1.2.1. Global Contact Center as a Service (CCaaS) Market, by Region, 2020-2028 (USD Million)
1.2.2. Global Contact Center as a Service (CCaaS) Market, by Offering, 2020-2028 (USD Million)
1.2.3. Global Contact Center as a Service (CCaaS) Market, by Organization Size, 2020-2028 (USD Million)
1.2.4. Global Contact Center as a Service (CCaaS) Market, by End Use Industry, 2020-2028 (USD Million)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Contact Center as a Service (CCaaS) Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Contact Center as a Service (CCaaS) Market Dynamics
3.1. Contact Center as a Service (CCaaS) Market Impact Analysis (2020-2028)
3.1.1. Market Drivers
3.1.1.1. Growing cloud services market worldwide.
3.1.1.2. Rising adoption of API based contact centres.
3.1.1.3. Strategic initiatives from leading market players.
3.1.2. Market Challenges
3.1.2.1. Rising concern over data breaches
3.1.2.2. High deployment cost associated with CCAS.
3.1.3. Market Opportunities
3.1.3.1. Growing emergence of remote working trend.
3.1.3.2. Rising digitalization across different industries.
Chapter 4. Global Contact Center as a Service (CCaaS) Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
4.5. Top investment opportunity
4.6. Top winning strategies
Chapter 5. Risk Assessment: COVID-19 Impact
5.1.1. Assessment of the overall impact of COVID-19 on the industry
5.1.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Contact Center as a Service (CCaaS) Market, by Offering
6.1. Market Snapshot
6.2. Global Contact Center as a Service (CCaaS) Market by Offering, Performance - Potential Analysis
6.3. Global Contact Center as a Service (CCaaS) Market Estimates & Forecasts by Offering 2018-2028 (USD Million)
6.4. Contact Center as a Service (CCaaS) Market, Sub Segment Analysis
6.4.1. Solutions
6.4.2. Services
Chapter 7. Global Contact Center as a Service (CCaaS) Market, by Organization Size
7.1. Market Snapshot
7.2. Global Contact Center as a Service (CCaaS) Market by Organization Size, Performance - Potential Analysis
7.3. Global Contact Center as a Service (CCaaS) Market Estimates & Forecasts by Organization Size 2018-2028 (USD Million)
7.4. Contact Center as a Service (CCaaS) Market, Sub Segment Analysis
7.4.1. Large Enterprise
7.4.2. SME's
Chapter 8. Global Contact Center as a Service (CCaaS) Market, by End Use Industry
8.1. Market Snapshot
8.2. Global Contact Center as a Service (CCaaS) Market by End Use Industry, Performance - Potential Analysis
8.3. Global Contact Center as a Service (CCaaS) Market Estimates & Forecasts by End Use Industry 2018-2028 (USD Million)
8.4. Contact Center as a Service (CCaaS) Market, Sub Segment Analysis
8.4.1. BFSI
8.4.2. IT and Telecommunications
8.4.3. Government
8.4.4. Media and Entertainment
8.4.5. Healthcare
Chapter 9. Global Contact Center as a Service (CCaaS) Market, Regional Analysis
9.1. Contact Center as a Service (CCaaS) Market, Regional Market Snapshot
9.2. North America Contact Center as a Service (CCaaS) Market
9.2.1. U.S. Contact Center as a Service (CCaaS) Market
9.2.1.1. Offering estimates & forecasts, 2018-2028
9.2.1.2. Organization Size estimates & forecasts, 2018-2028
9.2.1.3. End Use Industry estimates & forecasts, 2018-2028
9.2.2. Canada Contact Center as a Service (CCaaS) Market
9.3. Europe Contact Center as a Service (CCaaS) Market Snapshot
9.3.1. U.K. Contact Center as a Service (CCaaS) Market
9.3.2. Germany Contact Center as a Service (CCaaS) Market
9.3.3. France Contact Center as a Service (CCaaS) Market
9.3.4. Spain Contact Center as a Service (CCaaS) Market
9.3.5. Italy Contact Center as a Service (CCaaS) Market
9.3.6. Rest of Europe Contact Center as a Service (CCaaS) Market
9.4. Asia-Pacific Contact Center as a Service (CCaaS) Market Snapshot
9.4.1. China Contact Center as a Service (CCaaS) Market
9.4.2. India Contact Center as a Service (CCaaS) Market
9.4.3. Japan Contact Center as a Service (CCaaS) Market
9.4.4. Australia Contact Center as a Service (CCaaS) Market
9.4.5. South Korea Contact Center as a Service (CCaaS) Market
9.4.6. Rest of Asia Pacific Contact Center as a Service (CCaaS) Market
9.5. Latin America Contact Center as a Service (CCaaS) Market Snapshot
9.5.1. Brazil Contact Center as a Service (CCaaS) Market
9.5.2. Mexico Contact Center as a Service (CCaaS) Market
9.6. Rest of The World Contact Center as a Service (CCaaS) Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. AT&T Inc.
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Cisco Systems
10.2.3. Microsoft Corporation
10.2.4. Accenture LLP
10.2.5. Amazon.com Inc. (AWS)
10.2.6. IBM Corporation
10.2.7. Alphabet Inc. (Google Corporation)
10.2.8. Unify Inc.
10.2.9. Five9, Inc.
10.2.10. Avaya, Inc.
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption