Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Social Customer Relationship Management (CRM) Market, by Region, 2019-2027 (USD Billion)
1.2.2. Social Customer Relationship Management (CRM) Market, by Application,2019-2027 (USD Billion)
1.2.3. Social Customer Relationship Management (CRM) Market, by Deployment Type,2019-2027 (USD Billion)
1.2.4. Social Customer Relationship Management (CRM) Market, by Solutions ,2019-2027 (USD Billion)
1.2.5. Social Customer Relationship Management (CRM) Market, by Users,2019-2027 (USD Billion)
1.2.6. Social Customer Relationship Management (CRM) Market, by Verticals ,2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Social Customer Relationship Management (CRM) Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Social Customer Relationship Management (CRM) Market Dynamics
3.1. Social Customer Relationship Management (CRM) Market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Increasing use of social media
3.1.1.2. Adoption of big data technologies
3.1.2. Market Challenges
3.1.2.1. Lack of methodologies
3.1.3. Market Opportunities
3.1.3.1. Abundance of open information source
Chapter 4. Global Social Customer Relationship Management (CRM) MarketIndustry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Social Customer Relationship Management (CRM) Market, by Application
5.1. Market Snapshot
5.2. Global Social Customer Relationship Management (CRM) Market by Application, Performance - Potential Analysis
5.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Application2018-2027 (USD Billion)
5.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
5.4.1. Marketing
5.4.2. Sales
5.4.3. Customersupport & Service
5.4.4. Others
Chapter 6. Global Social Customer Relationship Management (CRM) Market, by Deployment Type
6.1. Market Snapshot
6.2. Global Social Customer Relationship Management (CRM) Market by Deployment Type, Performance - Potential Analysis
6.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Deployment Type2018-2027 (USD Billion)
6.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
6.4.1. On Demand
6.4.2. On Premises
Chapter 7. Global Social Customer Relationship Management (CRM) Market, by Solutions
7.1. Market Snapshot
7.2. Global Social Customer Relationship Management (CRM) Market by Solutions , Performance - Potential Analysis
7.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Solutions 2018-2027 (USD Billion)
7.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
7.4.1. Social Monitoring
7.4.2. Social Mapping
7.4.3. Social Middleware
7.4.4. Social Management
7.4.5. Social Measurement
Chapter 8. Global Social Customer Relationship Management (CRM) Market, by Users
8.1. Market Snapshot
8.2. Global Social Customer Relationship Management (CRM) Market by Users , Performance - Potential Analysis
8.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Users 2018-2027 (USD Billion)
8.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
8.4.1. Small & Medium Businesses
8.4.2. Enterprises
Chapter 9. Global Social Customer Relationship Management (CRM) Market, by Verticals
9.1. Market Snapshot
9.2. Global Social Customer Relationship Management (CRM) Market by Verticals , Performance - Potential Analysis
9.3. Global Social Customer Relationship Management (CRM) Market Estimates & Forecasts by Verticals 2018-2027 (USD Billion)
9.4. Social Customer Relationship Management (CRM) Market, Sub Segment Analysis
9.4.1. Academia & Government
9.4.2. Automotive, Transportation and Logistics
9.4.3. BFSI
9.4.4. Consumer Goods and Retail
9.4.5. Energy, Power and Utilities
9.4.6. Healthcare
9.4.7. Oil and Gas
9.4.8. Telecom and IT

Chapter 10. Global Social Customer Relationship Management (CRM) Market, Regional Analysis
10.1. Social Customer Relationship Management (CRM) Market, Regional Market Snapshot
10.2. North America Social Customer Relationship Management (CRM) Market
10.2.1. U.S.Social Customer Relationship Management (CRM) Market
10.2.1.1. Applicationbreakdown estimates & forecasts, 2018-2027
10.2.1.2. Deployment Typebreakdown estimates & forecasts, 2018-2027
10.2.1.3. Solutions breakdown estimates & forecasts, 2018-2027
10.2.1.4. Users breakdown estimates & forecasts, 2018-2027
10.2.1.5. Verticals breakdown estimates & forecasts, 2018-2027
10.2.2. CanadaSocial Customer Relationship Management (CRM) Market
10.3. Europe Social Customer Relationship Management (CRM) Market Snapshot
10.3.1. U.K. Social Customer Relationship Management (CRM) Market
10.3.2. Germany Social Customer Relationship Management (CRM) Market
10.3.3. France Social Customer Relationship Management (CRM) Market
10.3.4. Spain Social Customer Relationship Management (CRM) Market
10.3.5. Italy Social Customer Relationship Management (CRM) Market
10.3.6. Rest of EuropeSocial Customer Relationship Management (CRM) Market
10.4. Asia-PacificSocial Customer Relationship Management (CRM) Market Snapshot
10.4.1. China Social Customer Relationship Management (CRM) Market
10.4.2. India Social Customer Relationship Management (CRM) Market
10.4.3. JapanSocial Customer Relationship Management (CRM) Market
10.4.4. Australia Social Customer Relationship Management (CRM) Market
10.4.5. South Korea Social Customer Relationship Management (CRM) Market
10.4.6. Rest of Asia PacificSocial Customer Relationship Management (CRM) Market
10.5. Latin America Social Customer Relationship Management (CRM) Market Snapshot
10.5.1. Brazil Social Customer Relationship Management (CRM) Market
10.5.2. Mexico Social Customer Relationship Management (CRM) Market
10.6. Rest of The World Social Customer Relationship Management (CRM) Market

Chapter 11. Competitive Intelligence
11.1. Top Market Strategies
11.2. Company Profiles
11.2.1. IBM Corporation
11.2.1.1. Key Information
11.2.1.2. Overview
11.2.1.3. Financial (Subject to Data Availability)
11.2.1.4. Product Summary
11.2.1.5. Recent Developments
11.2.2. Jive Software, Inc.
11.2.3. Lithium Technologies
11.2.4. Microsoft Corporation
11.2.5. NetSuite,Inc.
11.2.6. Oracle Corporation
11.2.7. Pegasystems, Inc.
11.2.8. Salesforce.com, Inc.
11.2.9. SAP SE
11.2.10. SugarCRM, Inc.
Chapter 12. Research Process
12.1. Research Process
12.1.1. Data Mining
12.1.2. Analysis
12.1.3. Market Estimation
12.1.4. Validation
12.1.5. Publishing
12.2. Research Attributes
12.3. Research Assumption