Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2019-2027 (USD Billion)
1.2.1. Customer Information System Market , by Region, 2019-2027 (USD Billion)
1.2.2. Customer Information System Market , by Component , 2019-2027 (USD Billion)
1.2.3. Customer Information System Market , by Service , 2019-2027 (USD Billion)
1.2.4. Customer Information System Market , by Application, 2019-2027 (USD Billion)
1.2.5. Customer Information System Market , by Deployment Type, 2019-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Customer Information System Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Customer Information System Market Dynamics
3.1. Customer Information System Market Impact Analysis (2019-2027)
3.1.1. Market Drivers
3.1.1.1. Growing government initiatives
3.1.1.2. Better understanding of customers behaviour
3.1.2. Market Restraint
3.1.2.1. Data breach and security risks
3.1.2.2. High initial investment and complex infrastructure
3.1.3. Market Opportunities
3.1.3.1. Technological developments such as IoT
Chapter 4. Global Customer Information System Market Industry Analysis
4.1. Porter's 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Customer Information System Market, by Component
5.1. Market Snapshot
5.2. Global Customer Information System Market by Component , Performance - Potential Analysis
5.3. Global Customer Information System Market Estimates & Forecasts by Component 2018-2027 (USD Billion)
5.4. Customer Information System Market , Sub Segment Analysis
5.4.1. Solutions
5.4.2. Services
Chapter 6. Global Customer Information System Market, by Service
a. Market Snapshot
6.1. Global Customer Information System Market by Service, Performance - Potential Analysis
6.2. Global Customer Information System Market Estimates & Forecasts by Service 2018-2027 (USD Billion)
6.3. Customer Information System Market , Sub Segment Analysis
6.3.1. Legacy extension consulting service
6.3.2. Customer Information System implementation service
6.3.3. Support service
Chapter 7. Global Customer Information System Market, by Application
b. Market Snapshot
7.1. Global Customer Information System Market by Application, Performance - Potential Analysis
7.2. Global Customer Information System Market Estimates & Forecasts by Application 2018-2027 (USD Billion)
7.3. Customer Information System Market , Sub Segment Analysis
7.3.1. Water and wastewater management
7.3.2. Electricity and power management
7.3.3. Utility gas management
Chapter 8. Global Customer Information System Market, by Deployment Type
c. Market Snapshot
8.1. Global Customer Information System Market by Deployment Type, Performance - Potential Analysis
8.2. Global Customer Information System Market Estimates & Forecasts by Deployment Type 2018-2027 (USD Billion)
8.3. Customer Information System Market , Sub Segment Analysis
8.3.1. Cloud
8.3.2. On-premises
Chapter 9. Global Customer Information System Market, Regional Analysis
9.1. Customer Information System Market , Regional Market Snapshot
9.2. North America Customer Information System Market
9.2.1. U.S. Customer Information System Market
9.2.1.1. Component breakdown estimates & forecasts, 2018-2027
9.2.1.2. Service breakdown estimates & forecasts, 2018-2027
9.2.1.3. Application breakdown estimates & forecasts, 2018-2027
9.2.1.4. Deployment Type breakdown estimates & forecasts, 2018-2027
9.2.2. Canada Customer Information System Market
9.3. Europe Customer Information System Market Snapshot
9.3.1. U.K. Customer Information System Market
9.3.2. Germany Customer Information System Market
9.3.3. France Customer Information System Market
9.3.4. Spain Customer Information System Market
9.3.5. Italy Customer Information System Market
9.3.6. Rest of Europe Customer Information System Market
9.4. Asia-Pacific Customer Information System Market Snapshot
9.4.1. China Customer Information System Market
9.4.2. India Customer Information System Market
9.4.3. Japan Customer Information System Market
9.4.4. Australia Customer Information System Market
9.4.5. South Korea Customer Information System Market
9.4.6. Rest of Asia Pacific Customer Information System Market
9.5. Latin America Customer Information System Market Snapshot
9.5.1. Brazil Customer Information System Market
9.5.2. Mexico Customer Information System Market
9.6. Rest of The World Customer Information System Market
Chapter 10. Competitive Intelligence
10.1. Top Market Strategies
10.2. Company Profiles
10.2.1. Advanced Utility Systems
10.2.1.1. Key Information
10.2.1.2. Overview
10.2.1.3. Financial (Subject to Data Availability)
10.2.1.4. Product Summary
10.2.1.5. Recent Developments
10.2.2. Agility CIS, Inc.
10.2.3. ATS, Inc.
10.2.4. IBM Corporation
10.2.5. Indra
10.2.6. Northstar Utilities
10.2.7. Open International
10.2.8. Oracle Corporation
10.2.9. SAP SE
10.2.10. Wipro Limited.
Chapter 11. Research Process
11.1. Research Process
11.1.1. Data Mining
11.1.2. Analysis
11.1.3. Market Estimation
11.1.4. Validation
11.1.5. Publishing
11.2. Research Attributes
11.3. Research Assumption